Privacy Policy

Personal Information You Provide

We collect information you voluntarily provide when you contact us, make a reservation, or interact with our venue. This may include:

• Name, email address, phone number, and any details you include in messages.
• Reservation details such as date, time, and number of guests for our restaurant or poker room.
• Feedback or inquiries related to offline poker, card lounge, or dining experiences.

You are not required to provide this information, but it may be necessary for us to respond to your inquiry or manage your reservation.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information. This includes:

• IP address, browser type, device information, and pages visited.
• Cookies and similar technologies as described in our Cookie Policy.
• Usage data to improve website functionality and user experience.

This information helps us understand how visitors use our site and allows us to make improvements over time.

Purposes of Processing

We use your personal information to provide and improve our services, respond to inquiries, and manage reservations. Specifically, we may use your information:

• To communicate with you about your inquiries, reservations, or feedback.
• To operate and maintain our website and improve user experience.
• To comply with legal obligations and protect our rights.
• To send you information about our offline poker events, poker nights, and restaurant offerings if you have opted in.

We do not use your personal information for any purpose incompatible with those described in this policy.

Third-Party Service Providers

We may share your information with trusted service providers who assist us in operating our website and business. These providers may include hosting providers, email services, and analytics providers. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests. This includes complying with legal obligations, court orders, or government regulations. We may also disclose information to protect the rights, property, or safety of Card Look Out Rottnest, our visitors, or others.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include the use of encryption and secure servers, restricted access to personal information within our organization, and regular review of our security practices.

Retention Period

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Reservation data may be kept for a reasonable period to manage bookings. Inquiry data may be kept to respond and follow up. After retention periods expire, data is securely deleted or anonymized.

Access, Correction, and Deletion

You have the right to access, correct, or delete your personal information held by us. You may request a copy of your personal information, request correction of inaccurate data, or request deletion of your data, subject to legal obligations.

Opt-Out and Complaints

You may opt out of marketing communications and lodge complaints with relevant authorities. You can unsubscribe from marketing emails at any time. You may contact us to exercise your rights. If you believe your privacy has been breached, you may contact the Office of the Australian Information Commissioner (OAIC).

Privacy Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +61 452 817 693
• Address: 123 George Street, Sydney NSW 2000, Australia

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page indicates the latest revision. We encourage you to review this policy periodically. Material changes will be communicated through our website.